FAQ

1. Once you connect to the website, you need to click the ""Play"" button in the center, or the ""Login and Registration"" at the top right. 2. In the new window, choose the method of your account registration. In this case, we will describe registration by e-mail, as the most reliable means of registration. 3. After you enter the data, you will be automatically redirected to the main page of eloplay.com. It is also required to confirm the account registration in your mail. 4. As soon as the registration is completed, 20 Elocoins will be credited as a gift, and after you confirm your e-mail address, you will receive another 30. The daily replenishment of the balance with 30 Elocoins will occur only among the participants with confirmed email addresses 5. For a comfortable and full-experience game, we recommend you to purchase subscription on our website that will add opportunities for earning more pleasure and money!

1. To add gaming accounts, you need to go to your profile by clicking the icon at the top right. 2. Find the ""Add Account"" button, in the ""Gaming Accounts"" section, and click on it. 3. In the new window, select the game, if it's Steam and CS: GO, click on the Steam icon. After that, you will be redirected to the Steam website. When the website is opening, you need to confirm the Steam account which you want to connect to our service. To confirm, you need to write your login and password from your gaming account and click on the ""Login"" button. After that, a pop-up window with the confirmation of the account binding will appear on our website. 4. To connect the League of Legends account, you need to select the LoL game. Then, enter the nickname of the summoner and be sure to check the region to which the account was registered. If you do not do it, you will not be able to play. After that, a pop-up window with the confirmation of the account binding will appear on our website.

1. To start playing the fast fights, you need to go to the main page of Eloplay.com and click on the ""Start Battle"" button under the image of Fast fights; 2. In the new pop-up window, there are four season tickets for fast fights. To purchase these season tickets, you need to click on the ""To Battle"" button next to the favored game and the season ticket. A window for selecting a gaming account will appear. A ""Season Ticket"" for five fast fights costs 50 Elocoins. Then the search for an opponent will begin. But you should take into account that the time for searching an opponent depends on the level of the league and the number of players who are currently present in the fight searching mode. 3. After the enemy is found there will be a window informing about the readiness for the fight and you need to click on the ""To Battle"" button; • Next, the server for the game will be launched and within a few minutes you will get the ip-address for the game, if the game in question is CS: GO. • In case of League of Legends, after finding the opponent, you can get his game Nickname in order to add him to friends and for sending the invitation to the created fights. Create your game in the League of Legends (any mode: Aram, Normal), find the summoner in LOL and add him to your friends, create and hold a fight! After the match is played, you will be notified about the number of games that are left in the season. Important! To participate in the CS: GO fights and tournaments, you need to download, install and run the EAC anti-cheat before starting CS: GO; download link: http://store.steampowered.com/app/282660/ To participate in the Hearthstone fights and tournaments, you must download and install our client https://eloplay.com/download/eloplay-client-app-latest.exe

1. To start playing the fast fights, you need to go to the main page of Eloplay.com and click on the ""Start Battle"" button under the image of Fast fights; 2. In the new pop-up window, there are four season tickets for fast fights. To purchase these season tickets, you need to click on the ""To Battle"" button next to the favored game and the season ticket. A window for selecting a gaming account will appear. A ""Season Ticket"" for five fast fights costs 50 Elocoins. Then the search for an opponent will begin. But you should take into account that the time for searching an opponent depends on the level of the league and the number of players who are currently present in the fight searching mode. 3. After the enemy is found there will be a window informing about the readiness for the fight and you need to click on the ""To Battle"" button; • Next, the server for the game will be launched and within a few minutes you will get the ip-address for the game, if the game in question is CS: GO. • In case of League of Legends, after finding the opponent, you can get his game Nickname in order to add him to friends and for sending the invitation to the created fights. Create your game in the League of Legends (any mode: Aram, Normal), find the summoner in LOL and add him to your friends, create and hold a fight! After the match is played, you will be notified about the number of games that are left in the season. Important! To participate in the CS: GO fights and tournaments, you need to download, install and run the EAC anti-cheat before starting CS: GO; download link: http://store.steampowered.com/app/282660/ To participate in the Hearthstone fights and tournaments, you must download and install our client https://eloplay.com/download/eloplay-client-app-latest.exe

1. To play for Elocoins against other players, you need to click ""Create a duel"", and a pop-up window with various settings for fight creation will appear. You should take into account that the minimum bet is 100 Elocoins, while the minimum amount of coins must be at least 500 Elocoins. If there are not enough Elocoins on your account, a duel cannot be created; 2. If there are enough coins and the settings are selected, you need to click on the ""Create"" button and wait for an opponent. You can also find an opponent who has already created a fight. All created duels will be displayed in a special section ""Duels"". To participate in a duel with the anti-cheat enabled, you must download, install and run the EAC anti-cheat before starting CS: GO; download link: http://store.steampowered.com/app/282660/ 3. When the opponent is found, there will appear a window informing you about the readiness for the fight, and then you need click ""To Battle"". Next, the server for the game will be launched and within a few minutes you will receive the ip-address for the game, if the game in question is CS: GO. In case of League of Legends, after finding the opponent, you can get his Nickname in the game to add him to friends and send invitations to the created battle. Create your game in the League of Legends (any mode: Aram, Normal), find the summoner in LoL and add him to your friends, create and hold a fight! 4. To participate in the Hearthstone battles and tournaments, you must download and install our client https://eloplay.com/download/eloplay-client-app-latest.exe

1. To participate in the tournament, you need to click on the ""Tournaments"" button. 2. Then select the necessary tournament, go to the tournament page and under the detailed description of the tournament click ""Join the Tournament"". Important! To participate in paid (white) tournaments, you need to purchase a subscription on our website, either ""Master"" or ""Professional"". 3. A few minutes before the tournament starts, all players will receive a pop-up window to confirm their readiness for the tournament. In the list of participants, it will be displayed like this: 4. Within a few minutes after confirming the players who want to participate in the tournament, a tournament grid for holding fights will be created. If there is no opponent, the user automatically passes to the next round. Important! Until all players finish the fight in the current round, other players will not be able to start a new one. 5. To participate in the tournament, you must download, install and run anti-cheat EAC before starting CS: GO, download link: http://store.steampowered.com/app/282660/ 6. Next, the server for the game will be launched and within a few minutes you will receive the ip-address for the game, if the game in question is CS: GO. 7. In case of League of Legends, after finding an opponent, you can get his Nickname in the game in order to add him to friends and send invitations to the created battle. Create your game in the League of Legends (any mode: Aram, Normal), find the summoner in LOL and add him to your friends, create and hold a battle! 8. To participate in the Hearthstone battles and tournaments, you must download and install our client https://eloplay.com/download/eloplay-client-app-latest.exe To apply for a review of the tournament’s results (including the issuance of a tournament prize fund), you should: 1. Create an application by opening the ""Online Help"" window; 2. Provide a technical support officer with a link to the tournament, a link to your profile. After that, the verification process will begin. Important! The process of accepting applications is only available for the tournaments which took place no more than 48 hours before the moment of contacting ""Online Help"".

1. To create a clan you need to go to your profile, purchase a subscription on our website. Then click on the ""Create"" button, next to the ""Clan"", under the profile name. 2. To invite another player to the clan, you need to go to his profile and click ""Invite to the Clan"". After that the player will have to accept the invitation to the clan. Important! Only those players who purchased the subscription ""Sportsman"" and ""Professional"" on our website can join the clans. 3. To deposit the account, the user should have more than 50 elocoins on his profile account. For example, if the player has 53 Elocoins, he will be able to deposit the clan’s account only with 3 elocoins. 4. To participate in the clan tournament, click on the ""Join"" button (funds for participation in the clan tournaments are debited from the clan’s wallet), then select the players who will participate in the tournament.

1. Elocoins are the in-game currency, the value of which is $1 for 100 Elocoins. 2. There are several options to get Elocoins: • Participate in Duels - these are 1x1 fights with a bet of a certain amount of elocoins. The minimum bet is 100 elocoins from each player. When a player wins a duel, he receives the full amount of the funds bet by both players - in this case, it is 200 elocoins; • Participate in the tournaments , in both free, which don’t require any fee, and in the paid ones, where the winners are given valuable prizes; • Participate in Fast Fights - for these fights you will receive elocoins and Elo points that are needed to increase the league. The best players who manage to take the first places among the TOP league players according to the amount of Elo points will receive valuable prizes; • Participate in contests in our group on the social network VKontakte • Buy Elocoins using electronic money. https://eloplay.com/payments • Get a daily bonus: if the amount of Elocoins is less than 30, the next day we automatically increase the amount of your Elocoins up to 30; • Use the referral system and invite friends. You can receive the in-game currency for their games.

1. Elo Points is a system of crediting the experience points to a profile for participating in Fast Fights. Elo points are also needed to increase the league. You can always see the Elo points on the profile page. 2. Leagues are the levels of the profile. Only the best players who took the first places in the league will receive prizes. The league's rating is updated daily at 01:00 Moscow Time. 3. Experience points in the profile, participation in the leagues system and the issuance of prizes for these leagues become available only after purchasing the ""Sportsman"" or ""Professional"" subscription. According to the resource rules, the player can be reduced in leagues upon his request. • The cost of transition from BRONZE 4 to BRONZE 5 is 35 elocoins. • The cost of transition from BRONZE 3 to BRONZE 4 is 315 elocoins. • The cost of transition from BRONZE 2 to BRONZE 3 is 300 elocoins. • The cost of transition from BRONZE 1 to BRONZE 2 is 300 elocoins. • The cost of transition from SILVER 2 to BRONZE 1 is 250 elocoins. • The cost of transition from SILVER 1 to SILVER 2 is 500 elocoins. • The cost of transition from GOLD 1 to SILVER 1 is 600 elocoins.

1. To withdraw funds, you need to create an account in the Payeer Payment System and write the account number in the corresponding field ""Payeer Account"". You should also indicate a minimum amount of 500 Elocoins to withdraw the funds and click the ""Confirm"" button. After you do it, the withdrawal of funds will appear in the history of your wallet. The withdrawal of funds is carried out on Fridays. Important! You must have at least 550 coins to withdraw funds from your account. There may be delays in withdrawal of funds on average up to three calendar days. On holidays, the period is summed up and funds are not withdrawn.

To buy items, including skins, on eloplay.com, you need to click the ""SHOP"" button, in the profile menu or follow the direct link https://eloplay.com/shop. To open the entire list with the option to create a filter by subject, you need to click ""View more"". To buy items, you need to click the ""Buy"" button, which is next to the price of your purchase. After the purchase, the product will be added to the Shopping cart. Its icon is at the level of the profile bar, at the top. After clicking you will go to the ""Shopping Cart"" page. All items added to the cart will be displayed here. Each item can be removed from the cart by clicking the cross icon (it is on the right). To complete the purchase, you need to click ""Buy"" (on the ""Shopping cart"" page). The list will show the price for all goods in the cart. To make a purchase, you need to have enough Elocoins. Important! After you make your order, the Eloplay manager will contact you via PM (private messages) on the forum and help you to complete the purchase.

Before creating a new complaint, depending on the violation, it is necessary to read the Rules of the ""Violators"" section. Attention! This section is available only for authorized users. The section is pre-moderated, so your topic will appear after it is reviewed by the moderator. In the section ""THE GAME VIOLATORS"" the topic will be approved in the form you created it, only if the attached evidences do not contain information that violates the rules. If the video or screenshots contain messages that violate the rules of our project, then the evidence of violation will be attached to the karma of the violator, and will be deleted from the topic. A section created to maintain the order in the game be an example of order itself. Before creating a new complaint, depending on the violation, it is necessary to read the Rules of the ""Violators"" Section. For the detected and proven attempt to defamation, forgery or the material’s falsification, the ""author"" is absolutely responsible and will be punished with a ban for a MONTH. For the repetition of such actions, the user’s account will be blocked.

1. If the account is blocked, when you try to access your account, you will be redirected to the website and you will not be able to log in. Most likely, the account is blocked for violation of the Agreement. 2. To remove the account blocking, you need to send a message to support@eloplay.com with the reason for the request and any registration data, except the password, so that we could find your account in our information base. Important! If the account is blocked for using third-party software (cheats), then such account cannot be restored.